Early in my career I worked on a new service called Venues at an MIT Media Labs spinout called FireFly. The service was an early version of a social network like MySpace that was focused on engaging consumers in chat,
Product Management
About product management
Iterating In the Presence of Customers
I re-listened to Reid Hoffman’s Masters of Scale episode 4 (Imperfect Is Perfect) on the walk from the office to North Station last night. This episode highlights the criticality of putting your product in front of customers early and
Opportunity In Adversity
Several years ago I invited a key champion at an early customer to go to lunch with me. This person was an IT director who always provided me good feedback on the early product I was building. While my company
Content Over Process
I like to think you can simplify the building of products in our industry into the management of four things: people, projects, process and content. The people are the engineers, designers and product managers who produce the product. The projects
Starting a Company the Lean Way
While in truth there is no singular moment in which you start a company, I still mark the official start of CloudHealth to a Lean experiment that took place three years ago. It’s a story that reveals the power
Software Development: Adjusting Execution To Need
Before my company achieved product market fit, we had certain unspoken values within our software team. These included: move fast, take risks, minimize process / management overhead, empower individuals, prioritize features over infrastructure, find the MVF (Minimum Viable Feature), execute in